i've learned a lot at my job this year. i kinda knew that i would be learning a lot, since the job was so intimidating, and came with a laundry list of new challenges. the big surprise, though, is all the stuff that i didn't expect to learn that i'd like to pass on to you... specifically, the best travel brands.
ok, so i did the math, and i traveled about 18-20% this year. that means that out of every 5 or 6 days that i worked, i traveled 1 of them. since i hadn't flown much before this year [having gone to college a drive from home, etc], i didn't have a lot of brand loyalty. now, i do. if i could shout it from the mountaintops, i would... southwest, southwest, SOUTHWEST!!!

here's the thing... i've only been traveling for work for a year, and early on, i didn't stick with one airline, i hopped around to whoever was cheapest [even if it was only by $10]. and yet, i earned a free flight with southwest in november. crazy, right??
even better yet, i've flown with them on 16 one way flights... and i can only remember once that my flight was more than a few minutes delayed. in contrast, i *regularly* arrive a few minutes ahead of schedule. in today's air travel, that's just unheard of. granted, they probably pad their times... but who cares??? all i know is that they set my expectations, and then consistently exceed them. now that's a company that i'll be loyal to... time and time again.
the other thing i love about southwest?? they go everywhere i want to be. flying home to my family? they're there. flying to steve's family?? there too. flying to my best friend in the-middle-of-nowhere-minnesota?? check-a-roo! flying to all the major areas where i do business?? check and double check. and with their expansion over the past few years, they probably fly wherever you want to be too.
the last thing i love about southwest?? their flight attendants. seriously. i've even put in corporate emails to southwest naming particular flight attendants who have been uh-may-zing.
the other brand i've recently come to be married to?? the hilton chain of hotels.

it started on a trip this past fall. i'd booked with another hotel chain [i'll call it brand x], thru the southwest website. i had forgotten to write down the address of the hotel, so when i got off the plane in this city, i got directory assistance to connect me with the x hotel. when the receptionist answered, i gave my name to confirm that i had the right place... he couldn't find my reservation. so i asked if there were any other x hotels in town... he faltered and said "not that i know of." [um, if you work for a chain, you
probably should know whether there are others of your brand in town... just sayin.] that should have been red flag #1.
so at this point, i have to cancel a work dinner to sort through the hotel craziness. i decide that the best thing to do is find free wifi so that i can make sure i'm not crazy and locate not only the x hotel address, but also my conf number, etc. so i went to mcdonalds, because they're the most reliable wifi in strange places :)
i get on my laptop, and sure enough, my reso is at x hotel, the only one in town. i punch the address into my gps and head there. i get out of my car in their parking lot and am greeted by a pan-handler. [*hate* that!! it creeps. me. out. every. time.] flag #2.
i go inside and find out that the reservation had gotten lost in translation, between southwest and x hotel. they can't help me, since they don't know if i've already been charged, and don't want to double charge me. fine. so i get on
their wifi, and get the southwest customer service person on the phone. i ended up having to then hand my cellphone to the hotel receptionist, who proceeded to argue with the southwest rep, using my cell phone.
um, flag #3 much??
while i wait at the front desk, someone comes down in the elevator and complains that their bed is broken. [flag #4.] another person calls the front desk and it's clear that they're having difficulty placing a long-distance phone call. [flag #5.] there's also an issue with parking with a third customer. [flag #6.] all of these issues were met with excuses or non-answers. also, instead of focusing his attention on my issue [which i tend to think is relatively important], the receptionist also answers phone calls and tries to check other guests in while processing my info and check in as well, even though he's not the only one standing there. [really?? have i seen enough flags yet???]
i. was. steaming.
my jaw was clenched, and i was trying so very hard to not flip out and go on a tirade about how
awful this guy's customer service skills were.
and then i decided. i coolly asked the receptionist, "have you run my card yet?"
he said that he hadn't.
"then i think i'm going to go somewhere else."
i was furious. what should have been a quick ride to my hotel to check in and drop off my things had become a two hour ordeal. it was waaay past dinner time, and i still hadn't felt like they'd done
anything to apologize for the situation, other than to blame southwest. [um, if they're so awful, then you shouldn't partner with them. it's called free enterprise.] {can you tell i was pissed??}
so i got back in my rental [thankfully, the pan-handler was nowhere to be seen], got back on the highway, and headed towards the airport, where i'd passed a bunch of hotels.
i saw a hilton first. i went in and asked if they took the state rate [since i technically work for the gov't, we get discounted rates.] he told me that that night's rate was actually below the state rate. i could have kissed the man. he also gave me a complimentary bottle of water. and they had a business center, where i was able to print out my boarding pass for the next day's flight home. also, they had a little bar and grill... after i'd dropped my things in my room and called steve to quickly tell him about the craziness, i went downstairs and had dinner. and in the morning? free coffee, complete with flavored creamers.
every single time i've traveled since then, i've stayed at a hilton. their beds are luxurious, and their service is top notch. i may not love that i'm probably contributing to a certain
someone's trust fund...

[ahem.]
but oh well. with all the travel i do, it's *completely* worth it to stay in a nice hotel... especially when it costs the same to the budget as a mid-range hotel. also? their awards program is stellar. since september, i've stayed with them only 4 times total, and i've already got enough points for two free nights. seriously.
so now you know my brands. it's something i wish i'd known a year ago, because it would have made travel a little more pleasant... and even more fruitful :)
as an fyi, i'm not being paid to write this, or compensated in any other way... like with rewards points, etc [though i would like that!]. these are really and truly my sincere opinions and experiences, meant as a help to you.
however, if you work at southwest or hilton and want to contact me, it's mylifeasprose@gmail.com ;-)